Refund & Return Policy

Refund & Return Policy

Your satisfaction is important to us.

If you are not completely satisfied with your purchase, you may request a return or refund within 14 days of receiving your order.

Eligibility for returns:
- Items must be unused and in their original packaging.
- Proof of purchase is required.

Please note:
- Personalized or custom-made items are non-refundable unless they arrive damaged or defective.
- Shipping fees are non-refundable.
- Return shipping costs are the responsibility of the customer.

Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos of the issue.

Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.

For assistance, contact:
support@eternalrosea.com